ZM earnings call for the period ending September 30, 2024.
Image source: The Motley Fool.
Zoom Video Communications (ZM 3.67%)
Q3 2025 Earnings Call
Nov 25, 2024, 5:00 p.m. ET
Contents:
- Prepared Remarks
- Questions and Answers
- Call Participants
Prepared Remarks:
Kelcey McKinley — Event Consultant
Hello, everyone, and welcome to Zoom’s Q3 FY ’25 earnings release webinar. As a reminder, today’s webinar is being recorded. And now, I will hand things over to Charles Eveslage, head of investor relations. Charles, over to you.
Charles Eveslage — Head of Investor Relations
Thank you, Kelcey. Hello, everyone, and welcome to Zoom’s earnings video webinar for the third quarter of fiscal year 2025. I’m joined today by Zoom’s founder and CEO, Eric Yuan; and Zoom’s CFO, Michelle Chang. Our earnings release was issued today after the market closed and may be downloaded from the investor relations page at investors.zoom.us.
Also, on this page you’ll be able to find a copy of today’s prepared remarks and a slide deck with financial highlights that, along with our earnings release, include a reconciliation of GAAP to non-GAAP financial results.These measures should not be considered in isolation from or as a substitute for financial information prepared in accordance with GAAP. During this call we will make forward-looking statements, including statements regarding our financial outlook for the fourth quarter and full fiscal year 2025; our expectations regarding financial and business trends; impacts from the macroeconomic environment, our market position, stock repurchase program, opportunities, go-to-market initiatives, growth strategy, and business aspirations; and product initiatives, including future product and feature releases, and the expected benefits of such initiatives. These statements are only predictions that are based on what we believe today, and actual results may differ materially. These forward-looking statements are subject to risks and other factors that could affect our performance and financial results, which we discuss in detail in our filings with the SEC, including our annual report on Form 10-K and quarterly reports on Form 10-Q.
Zoom assumes no obligation to update any forward-looking statements we may make on today’s webinar. And with that, let me turn the discussion over to Eric.
Eric Yuan — Founder and Chief Executive Officer
Thank you, Charles. Thank you, everyone, for joining us today. In early October, we hosted Zoomtopia, our annual customer and innovation event. And it was an amazing opportunity to showcase all that we’ve been working on for our customers.
We had record breaking virtual attendance and unveiled our new vision, AI-first work platform for human connection. This update marks an exciting milestone as we extend our strengths as a unified communication and collaboration platform into becoming an AI-first work platform. Our goal is to empower customers to navigate today’s work challenges, streamlining information, prioritizing tasks, and making smart use of time. At Zoomtopia, we took meaningful steps toward that vision with the release of AI Companion 2.0, further showcasing all the things that customers have come to expect from Zoom a breakneck pace of innovation, customer obsession, and reliable, easy-to-use products.
This release builds upon the awesome quality of Zoom AI Companion 1.0 across features like meeting summary, meeting query, and smart compose, and brings it together in a way that evolves beyond task-specific AI toward agentic AI. This major update allows the AI Companion to see a broader window of context, synthesize information from internal and external sources, and orchestrate action across the platform. AI Companion 2.0 raises the bar for AI and demonstrates to customers that we understand their needs. They want AI to enhance their existing workflows, not disrupt them.
They want AI to deliver exceptional results for their entire teams. And they want to experience the value firsthand before incurring additional spend. We highlighted many customers at Zoomtopia. Praniti Lakhwara, CIO of Zscaler, provided a great example of how Zoom AI Companion helped democratize AI and enhance productivity across the organization without sacrificing security and privacy.
And it wasn’t just Zscaler, the RealReal, HSBC, ExxonMobil, and Lake Flato architects shared similar stories about Zoom’s secure, easy-to-use solutions, helping them thrive in the age of AI and flexible work. Building on our vision for democratizing AI, we introduced a roadmap of TAM-expanding AI products that create additional business value through customization, personalization, and alignment to specific industries or use cases. Custom AI Companion add-on, which will be released in the first half of next year, aims to meet our customers where they are in their AI journey by plugging into knowledge bases, integrating with third-party apps and personalizing experiences like custom AI avatars and AI coaching. Additionally, we announced that we’ll also have Custom AI Companion paid add-ons for healthcare and education available as early as the first quarter of next year.
